Good to know.
A few answers before your next adventure.
How does the sourcing catalogue work?
Choose an Active sourced-to-order offer, add it to your basket and order at the displayed price. We source the described item after your order, check it and arrange tracked UK delivery. Active is an ordering status, not a held stock quantity. Some packs and bundles need a free details request first. Explore the collection.
Do the pictures show the exact item?
Sourced offers use clearly labelled generated RetroReplay UK illustrations. They are not photographs of a particular unit and do not promise every pictured extra. The model, condition, included-items list, price and delivery period define your order. One-off stock listings use their own photos.
What happens after I send a request?
The page shows a saved request reference. We aim to reply personally by email within two working days; an automatic email is not sent. No payment is taken. Save your reference and check your junk folder for our reply.
Are the games genuine physical copies?
Yes. Listings identify the platform, region, included packaging and condition. Empty cases and replacement accessories are clearly named. We do not offer preloaded ROM libraries.
What comes with a console?
Read the individual included-items list. Power supplies, leads, controllers, storage, games and packaging are included only when stated. The condition guide explains what to look for.
Will it work with my TV or console?
Check the listing’s compatibility and region notes. If you’re unsure, email us your model before ordering. Older equipment may need a particular connection or adapter.
Where do you deliver?
We deliver to UK addresses using tracked services. Item pages and your basket show the delivery cost. Sourced offers show the complete delivery period, including sourcing; the default is within 30 calendar days of order. One-off in-stock items normally dispatch within 1–3 working days, with transit time in addition. Read delivery information.
What if I change my mind?
For online orders, tell us within 14 days after delivery. You then have 14 days to return the item. Change-of-mind return postage is your responsibility. Read the full returns policy.
Is there a warranty?
Consoles and handhelds include a six-month hardware warranty from delivery. Your statutory rights apply to all goods and are unaffected. Read the coverage and claim process.
How do I pay?
Orderable offers use your basket and Stripe’s secure hosted checkout. Price-on-request items need their pack or bundle details confirmed before any payment. A payment still processing is not a confirmed paid order. Never send card details by email.
How can I get an order update?
Email info@retroreplay.uk with your order reference. We aim to respond within two working days.