Changing your mind
You may cancel before dispatch. For online purchases, tell us at info@retroreplay.uk within 14 days after delivery that you wish to cancel. You then have 14 days to send the goods back. For an order delivered in separate parts, the cancellation period starts after the last part arrives. You don’t need to give a reason.
You pay the direct return postage for a change-of-mind return. Use suitable packaging and keep proof of posting. You may inspect goods as you would in a shop. We may reduce a refund only for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. No automatic restocking or processing fee applies.
Refunds
For a cancelled whole order, we refund the item price and the standard outbound delivery cost. An optional premium delivery upgrade is refundable only up to our standard delivery amount. For partial returns, we explain any delivery adjustment fairly before proceeding.
We refund to the original payment method, without a refund fee, within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Your bank may take additional time to display the credit.
Faulty, incorrect or misdescribed goods
Your rights under the Consumer Rights Act 2015 apply to pre-owned goods. Quality is assessed fairly in light of age, price, description and disclosed wear. For a qualifying fault you generally have a 30-day short-term right to reject; repair or replacement and, where applicable, a price reduction or final rejection may be available afterwards.
We cover reasonable return costs for a valid fault, incorrect item or other failure to meet your legal rights. Contact us so we can arrange a suitable method. A six-month warranty is extra cover, rather than the time limit for all legal remedies. We do not require original packaging or a particular form of receipt to exercise statutory rights.
How to return something
Email info@retroreplay.uk with your order reference and a short explanation. We aim to reply within two working days. Returns and correspondence: 65 Coronation Road, Stainforth, Doncaster, South Yorkshire, DN7 5EU, United Kingdom. Please include a note with your name and order reference.
An authorisation number helps us match a parcel, but failure to obtain one does not remove your cancellation rights. Remove personal accounts and data where practical before returning hardware; contact us if a fault prevents this.
Optional cancellation form
To: Leighton Hepworth trading as RetroReplay UK. 65 Coronation Road, Stainforth, Doncaster, South Yorkshire, DN7 5EU, United Kingdom. Email: info@retroreplay.uk.
I hereby give notice that I cancel my contract of sale of the following goods:
Goods / order reference: ____________________ Ordered on / received on: ____________________ Name of consumer: ____________________ Address of consumer: ____________________ Signature (only if sent on paper): ____________________ Date: ____________________
You may copy this form into an email or print it. You can also cancel with any other clear statement. Using this form is optional.
Last updated 19 October 2026 · Policy version 2026-10-19-source-orders