Politique de remboursement

We want you to be satisfied with your purchase. This policy explains your cancellation and return rights when buying from RetroReplay UK. Nothing in this policy limits your statutory rights.

Changing your mind

If you are a consumer purchasing online, you may cancel your order without giving a reason from the time the order is placed until 14 days after the goods are delivered to you or a person nominated by you.

To cancel, email info@retroreplay.uk with your name, order number and a clear statement that you wish to cancel. You then have a further 14 days to send the goods back.

Please do not return anything until we have provided return instructions. Returns must be sent to:

RetroReplay UK
65 Coronation Road
Stainforth
Doncaster
South Yorkshire
DN7 5EU
United Kingdom

For a change-of-mind return, you are responsible for the direct cost of returning the goods. We recommend using a tracked and appropriately insured service. You must take reasonable care of the goods. We may reduce the refund to reflect any loss in value caused by handling beyond what would reasonably be permitted when examining the goods in a shop.

Refunds after cancellation

We will refund the price paid and the cost of our least expensive standard UK delivery option. Any extra amount paid for an enhanced delivery service is not refundable unless required by law.

We will make the refund without undue delay and no later than 14 days after we receive the returned goods or you provide evidence that you sent them back, whichever occurs first. Refunds are made to the original payment method.

Faulty, damaged or incorrectly described goods

Please contact us as soon as reasonably possible if your order arrives damaged, develops a fault or does not match its description. You do not lose your rights merely because you did not report an issue within 48 hours.

Goods must be of satisfactory quality, fit for purpose and as described. Where goods do not conform to the contract, the remedies available under the Consumer Rights Act 2015 may include rejection and refund, repair, replacement or a price reduction, depending on the circumstances and when the problem is reported.

RetroReplay UK will pay reasonable return costs where goods are faulty, damaged on arrival, incorrectly supplied or not as described. Contact us before returning the item so we can agree the return method.

Return condition and included items

Please return the complete product, including any controllers, cables, power supplies, adapters, manuals, games or other items supplied as part of the order. Missing items may affect the refund where legally permitted.

Exceptions

Statutory cancellation exceptions apply where relevant, including sealed computer software, audio or video recordings after the seal has been broken, and genuinely personalised goods made to a customer’s specification. An item is not excluded merely because it was discounted or sold in a sale.

Gift cards are non-refundable except where required by law.