Every pre-owned console sold by RetroReplay UK is individually inspected, function-tested, and honestly graded before it leaves us. I stand behind every item I sell.
6-Month Warranty
All consoles and handhelds sold by RetroReplay UK come with a 6-month warranty from the date of delivery. This covers hardware faults and functional failures under normal use.
What's Covered
- Disc reading failures
- Power or startup faults
- Controller port failures
- AV output faults
- Any functional defect present at the time of sale
What's Not Covered
- Physical damage caused after delivery (drops, liquid damage, etc.)
- Cosmetic wear consistent with the graded condition described at point of sale
- Damage caused by use of unofficial accessories or incorrect power supplies
Returns
If your item arrives damaged, is not as described, or develops a fault within the warranty period, please contact me to arrange a return, replacement, or refund. You do not need to report faults within any fixed window — your six-month warranty and statutory rights apply for the relevant period from the date of delivery.
I aim to resolve all issues quickly and fairly. Please include your order number and a brief description of the issue when you get in touch.
Your Statutory Rights
As a UK online consumer, you have a 14-day cancellation period from the date of delivery. Faulty goods are covered by the Consumer Rights Act 2015 regardless of our warranty. Nothing in this policy affects your statutory rights.
How to Contact Me
Use the Contact page or email directly at info@retroreplay.uk. I respond personally to every message and aim to reply within two working days.
RetroReplay UK
Replay the Classics. Relive the Memories.