✅ 30-Day Returns — Hassle-Free
I want you to shop with confidence. If you’re not completely happy with your order, I’ll make it right.
🗓️ Return Window
You have 30 days from the date of delivery to request a return. Items must be in their original condition with all included accessories and packaging.
📦 How to Return
- Email me at info@retroreplay.uk with your order number and reason for return
- I’ll confirm your return within two working days and provide the return address
- Pack the item securely and send it to: RetroReplay UK, Coronation Road, Doncaster, South Yorkshire, DN7 5EU
- Once received and inspected, your refund will be processed within 5–7 working days
⚠️ Faulty or Not as Described?
If your item arrives faulty or not as described, please contact me within 7 days of delivery. I’ll cover return postage and resolve the issue promptly — replacement, repair, or full refund.
🇬🇧 UK Consumer Rights
As a UK online consumer, you have a 14-day cancellation right from the date of delivery under the Consumer Contracts Regulations, in addition to our standard 30-day return policy. Faulty or misdescribed goods are covered by the Consumer Rights Act 2015.
💳 Refunds
- Refunds are issued to your original payment method
- Processed within 5–7 working days of us receiving and approving the return
- Return postage costs are the buyer’s responsibility unless the item is faulty
Need help? Email info@retroreplay.uk — I aim to respond within two working days.