Customer Service & Messaging Assistant
About RetroReplay UK
RetroReplay UK is a small independent retailer specialising in pre-owned retro gaming hardware. We sell individually inspected, function-tested consoles and accessories, and we are known for our honest grading and responsive customer service.
The Opportunity
As the business grows, we are looking for someone to help manage customer messages and enquiries. This is a flexible, remote opportunity suited to someone who is reliable, a clear communicator, and ideally has an interest in retro gaming or tech.
This is not a traditional employment role. We are open to discussing a freelance, part-time, or commission-based arrangement depending on the right person.
What You Would Be Doing
- Responding to customer enquiries via email and messaging platforms
- Providing order updates and tracking information
- Handling basic pre-sale questions about products and compatibility
- Escalating technical or complex queries appropriately
- Keeping response times prompt and maintaining a professional, friendly tone
What We Are Looking For
- Clear, confident written communication in English
- Reliable and self-motivated — able to work independently
- Comfortable using email and basic online tools
- An interest in retro gaming or consumer electronics is a bonus but not essential
- Previous customer service experience is helpful but not required
What We Offer
- Flexible remote working — work around your own schedule
- A straightforward, no-nonsense working relationship
- The opportunity to grow with a niche, passionate brand
How to Apply
If this sounds like something you could help with, we would love to hear from you. Please get in touch with a brief introduction about yourself and why you think you would be a good fit.
Email: info@retroreplay.uk
Subject line: Customer Service Assistant – Application
RetroReplay UK is an equal opportunities employer. We welcome applications from all backgrounds.